SALES MANAGER

The Manager, Sales is responsible for generating revenues for the property. He/She develops sales leads, conduct sales engagements, manages sales channels and monitors customer acquisition programmes. To achieve sales growth, he/she analyses market trends and develops sales plans to expand sales channels and clientele base. He also participates in industry events for networking and lead generation. To establish excellent relationships and build rapport for guest and/or customer retention, he/she follows up closely on their requests and feedback, leads the resolution of escalated feedback and concerns and develops measures for customer retention. He/She also monitors the team's sales performance against targets, prepares reports for management reviews and assists the head of department in preparing and implementing the annual sales budget. As a senior member of the team, he provides guidance to staff in the conduct of sales engagements. He/She is a resourceful and innovative individual who is able to demonstrate initiative in identifying new opportunities and converting them into actual sales. He builds good rapport with new and existing guests and/or customers by pro-actively anticipating their needs and providing customised product and service offerings to meet those needs. He commutes frequently to maintain rapport with potential and existing clients, and networks extensively outside of the office to stay in close contact with key industry stakeholders. Develop sales strategies - Develop measures to strengthen guest and/or customer portfolios - Analyse competitor landscape and customer demand to identify sales opportunities - Propose sales channels and network expansion plans - Review sales performance and evaluate effectiveness of sales strategies to improve sales Create sales opportunities - Qualify and develop sales leads - Participate in relevant industry events, trade exhibitions and sales trips for networking and lead generation - Manage sales channels to optimise sales - Monitor customer acquisition programmes Manage sales activities to achieve sales - Handle escalated guests' and/or customers' enquiries and requests - Develop consultative selling and upselling strategies to identify guests' and/or customers' needs and increase sales - Review recommendations of products and services to match guests' and/or customers' needs - Prepare and present sales proposals and quotations - Conduct negotiation of sales contracts - Lead follow-up with customers to close sales - Prepare customised sales contracts in accordance with agreed terms and conditions Manage client relationships - Collaborate with relevant departments to meet guests' and/or customers' requirement in the sales contracts - Develop action plans for guests' and/or customers' requests that deviate from signed sales contracts - Lead resolution of escalated guests' and/or customers' feedback and concerns - Review guests' and/or customers' feedback to propose improvements to enhance product and service offerings - Develop measures to enhance guest and/or customer retention and loyalty Manage human resources, finance and report management - Prepare regular and ad-hoc sales-related reports for management reviews - Support budget forecasting processes for the department - Manage financial budgets in accordance with departmental work plans - Guide staff in the conduct of sales engagements