Area Manager

• Meet or exceed 100% of sales targets through effective store management set by the company. • Set daily and monthly sales targets for staff. • Communicate sales changes and product updates to employees. • Ensure the store and stockroom are fully prepared and organized. • Train all staff in the XES Five Step Customer Service Program. • Analyse daily and monthly sales performance and prepare action plans, sharing with staff and HQ. • Meet personal sales targets and key metrics for the season. • Regularly plan and discuss daily goals with staff to boost motivation and performance. • Conduct monthly reviews with staff to address sales improvements. • Identify slow-moving stock and work with the Regional Manager to resolve issues. • Keep stockrooms maintain all categories (SKU’s) organized with clear labelling for fast access. • Follow company policies on product display, pricing, and tagging. • Ensure the display space is represented by each category or sub category. • Track competitors' activities and report to the Regional Manager. • Identify and train a supervisor to cover for the Area Manager when necessary. • Hold regular sales meetings for open communication and continuous improvement. • Mentor promising employees for future promotion and recommend to management. • Safeguard confidential information related to sales, profits, and HR matters. • Motivate the staffs to achieve maximum results at all times and always maintain the overall store and customer requirements. • Delegate tasks based on staff abilities and needs. • Continuously set higher goals to promote growth in sales and productivity. • Recognize and reward outstanding staff performance. • Ensure all induction programmes are completed successful. • Schedule staff breaks during non-peak hours and maximize staffing during peak times. • Maintain up-to-date stock and cash accounting, with accurate petty cash tracking. • Resolve customer claims according to company policy.