ASSISTANT MANAGER OPERATIONS

Operational Oversight: a. Assist in planning, organizing, and supervising operational activities. b. Managing daily operations to ensure compliance with company policies and procedures. c. Coordinate with different departments to streamline operations and enhance productivity. Process Improvement: a. Identify inefficiencies in operational processes and recommend improvements. b. Implement process improvement initiatives to enhance operational efficiency. c. Monitor and report on key performance indicators (KPIs). Team Leadership: a. Support the training and development of team members to foster a high-performing work environment. b. Assist in scheduling, delegating tasks, and ensuring proper coverage for operational needs. c. Facilitate cross-departmental collaboration to optimize workflow and problem resolution. Compliance and Quality Control: a. Ensure adherence to company policies, procedures, and regulatory requirements. b. Conduct regular audits and inspections to maintain high-quality operational outputs. c. Address quality issues promptly and implement corrective actions. Budget and Resource Management: a. Assist in monitoring operational budgets and controlling expenses. b. Optimize resource allocation to maximize productivity and cost-efficiency. c. Coordinate with the procurement team to ensure timely availability of resources. Customer Service: a. Oversee customer service operations to ensure high levels of customer satisfaction. b. Address customer complaints and feedback effectively and efficiently. c. Implement strategies to improve customer service quality and responsiveness. Reporting and Documentation: a. Prepare reports on operational performance, highlighting areas of success and opportunities for improvement. b. Analyse data and generate insights to support decision-making processes. c. Present findings and recommendations to senior management. d. Assist in handling the company’s insurance and properties administrative (when necessary). Perform other functions and duties as and when assigned by the management.