About the Role

Are you passionate about financial technology and eager to shape the future of global transactions? We are looking for an Instructional Designer with affinity for financial services to join our Learning Delivery team. In this role, you will be instrumental in educating and empowering our customers and staff with the knowledge to navigate the complex world of secure financial communication. Your contributions will ensure that our users are proficient in Swift's products and services, keeping them at the cutting edge of the finance industry. If you are ready to take on the challenge of delivering excellence in financial education, join us and make a global impact!

What to expect:

• Define and analyse the target audiences for assigned training and/or deployment projects in order to understand their business environment and identify their information requirements and any knowledge gaps.
• Define the training and/or deployment activities set, the delivery media and the project plan, for training and/or deployment projects of medium complexity.
• Timely draft, write and revise training scripts/learning tips so as to satisfy users' information requirements relating to products/services ensuring consistency, relevance, accuracy and usability.
• Ensure the training and learning activities are reviewed for accuracy by the appropriate parties and by accountable parties before implementation.
• Interface with internal functions/external partners to ensure compliance in the delivery of training/knowledge and services.
• Conduct pilot testing and/or peer reviews to enhance the overall quality, relevance, speed and acceptance by the target audience
• Conduct pilot testing and/or peer reviews to enhance the overall quality, relevance, speed and acceptance by the target audience.
• Acquire and maintain knowledge of best practice techniques and methods in knowledge management, including standard procedures

What will make you successful:

• Preferably university degree in IT or equivalent
• At least 2-4 years of experience as knowledge management specialist or editor in software development, preferably in telecommunications and/or financial services
• Takes Accountab. for Delivering Results - Makes choices and decisions based on established practices and precedents; delivers results by overcoming a range of obstacles and issues and where timing may be critical
• Demonstrates Operational Excellence - Delivers work to agreed specifications of timeliness and quality; seeks to improve ways of doing things; sets and meets high standards for own work; demonstrates commitment to security policy
• Expands knowledge - Expands own specialist knowledge and skills by taking ownership of own development; encourages colleagues to bring forward and share new ideas and alternative solutions; demonstrates openness to utilise new approaches.
• Business Understanding and Commercial Sense - Applies understanding of how own division adds value to the business; uses knowledge of financial and business principles to deliver cost-effective solutions; adapts quickly to changes in the market, the industry and the organisation while upholding standards.
• Builds and reinforces cust relationships - Fosters effective relationships by listening actively and taking steps to identify and meet customer needs; demonstrates customer focus and friendliness in all activities and actions.
• Leads with a team focus - Initiates effective co-operation and team working with others; provides support to new team members; appreciates style and background differences; demonstrates commitment to SWIFT values
• Communicates effectively - Communicates effectively across a range of practical and operational issues; adjusts personal communication style to fit intended audience; listens to and respects other people's points of view.

What we offer

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion, or veteran/military status.