Fresh Grad/Customer Service (Morning Shifts!) Based @ PJ

Must be able to start work immediately on the 18th of November 2024 Office based at Menara PKNS, PJ / Wisma TNB Jalan Timur, PJ Salary: RM 2300 (Renewable 1 year contract) Immediate Start for Serious candidates only !!! Phone interviews available for Outstation Applicants. (those staying outside Selangor) Work pattern is from Monday to Sunday. 5 Days Work / 2 Rotational Off days Working hours: (8am - 5pm) and (10am - 7pm) NO NIGHT SHIFTS We are a single point of contact to respond to customer enquiries and feedback on billing and account related matters based in Petaling Jaya nearby LRT Taman Jaya Candidates will need to email attached Diploma Certs/ Degree Certs when contacted. If you are waiting to Graduate please provide us a your Completion Letter. Employee Benefits: Paid KWSP / EIS / SOCSO Personal Accident Coverage JOB RESPONSIBILITY - Paid Training will be provided on the first month - NO Marketing or Sales involved - Call Centre handling billing enquiries from customers - Identify and handle customer inquires till completion, ensuring highest accuracy and customer satisfaction. - Possess strong ownership and responsibility to complete assigned tasks within the timeline. - To be a good participation team player in helping the team to achieve the overall KPI’s. - To manage internal and external customers with high respect while maintaining professionalism. - Ensure the data are accurate and reported timely to the superiors for KPI reporting. - To carry out any ad-hoc special tasks assigned by the management. JOB REQUIREMENT - Candidate Must possess at a Diploma/Degree (MQA accredited) in any field. - Preferably with minimum of 0-1 year working experience in Administration / Customer Service - Fluency in English and Bahasa Malaysia is compulsory (both speaking and writing). - Ability to handle large volume of telephone calls and email enquiries. - 20 full time contract position available