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Technical Solution Engineer (Network) - Open to Freshgrads

Salary undisclosed

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Client: Leading network provider in the APAC region (MNC)

Location: Location: KL33 Tower (Accessible by LRT station)

Salary range: RM3.5k - RM5k

Employment type: Full time

Benefits: Mobile allowance, Non-fixed shift allowance up to RM600, Medical insurance (outpatient & inpatient), Wellness reimbursement, OT claim,Leave encashment option, On The Spot Award,Long Service Award, Birthday gift and many more!

Key Responsibilities:

  • Be the first point of contact for customers, delivering top-notch service by troubleshooting complex web and networking issues 24/7.
  • Collaborate with cross-functional teams to ensure efficient problem resolution.
  • Monitor and manage the status of all support cases, ensuring timely and accurate solutions.
  • Assess customer needs and recommend upgrades or additional features.
  • Document and maintain knowledge gained from each case in a central database.
  • Take on additional responsibilities as needed.

Requirements:

  • Bachelor's Degree in Information Technology, Computer Engineering, or a related field.
  • 1-2 years of experience in system engineering, IT support, or enterprise technical support. Fresh graduates are encouraged to apply as training will be provided.
  • Strong communication skills in Mandarin, English, and Bahasa.
  • Willingness to work in rotating shifts.

Nice to have:

  • Domain experiences desired:Linux/UNIX, Internet Technologies (TCP/IP, DNS, HTTP/HTTPS, HTTP Header, SSL/TLS), Cloud/Internet Security, Media Delivery Solutions and Hosting Infrastructure.
  • Experience in a customer-facing role within a Cloud, Broadcast/Digital Media Delivery Industry, or Internet services industry will be advantageous, ideally with direct exposure to troubleshooting technical issues.
  • Knowledge of Content Delivery Networks (CDNs), internet and Cloud Infrastructure, Media and Cyber Security Services is highly desired.
  • Familiarity with CRM platform especially Salesforce is highly desired.
  • Possessing of experienced and resourceful channel partner such as Systems Integrator, Value Added Resellers in network and security field will be a plus