Technical Solution Engineer (Network) - Open to Freshgrads
Salary undisclosed
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Client: Leading network provider in the APAC region (MNC)
Location: Location: KL33 Tower (Accessible by LRT station)
Salary range: RM3.5k - RM5k
Employment type: Full time
Benefits: Mobile allowance, Non-fixed shift allowance up to RM600, Medical insurance (outpatient & inpatient), Wellness reimbursement, OT claim,Leave encashment option, On The Spot Award,Long Service Award, Birthday gift and many more!
Key Responsibilities:
- Be the first point of contact for customers, delivering top-notch service by troubleshooting complex web and networking issues 24/7.
- Collaborate with cross-functional teams to ensure efficient problem resolution.
- Monitor and manage the status of all support cases, ensuring timely and accurate solutions.
- Assess customer needs and recommend upgrades or additional features.
- Document and maintain knowledge gained from each case in a central database.
- Take on additional responsibilities as needed.
Requirements:
- Bachelor's Degree in Information Technology, Computer Engineering, or a related field.
- 1-2 years of experience in system engineering, IT support, or enterprise technical support. Fresh graduates are encouraged to apply as training will be provided.
- Strong communication skills in Mandarin, English, and Bahasa.
- Willingness to work in rotating shifts.
Nice to have:
- Domain experiences desired:Linux/UNIX, Internet Technologies (TCP/IP, DNS, HTTP/HTTPS, HTTP Header, SSL/TLS), Cloud/Internet Security, Media Delivery Solutions and Hosting Infrastructure.
- Experience in a customer-facing role within a Cloud, Broadcast/Digital Media Delivery Industry, or Internet services industry will be advantageous, ideally with direct exposure to troubleshooting technical issues.
- Knowledge of Content Delivery Networks (CDNs), internet and Cloud Infrastructure, Media and Cyber Security Services is highly desired.
- Familiarity with CRM platform especially Salesforce is highly desired.
- Possessing of experienced and resourceful channel partner such as Systems Integrator, Value Added Resellers in network and security field will be a plus
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