Network Release Manager

Job Description: Performs commoditized activities which may include monitoring, event management, service requests, and engineering. Delivery Leads have foundational experience in network, systems, application, access requests, production support, or security engineering, and consistently work independently in performing activities. Overview: The Delivery Lead - Technology works closely with assigned Engineers, Program and Project Managers, and other support and service providers. The Delivery Lead focuses and forecasts the delivery track of multi-phase work against change and release calendar(s). The Delivery Lead needs to fully understand the change processes. The Delivery Lead must be mindful of how their role impacts the business and reputation. Concepts such as driving value, always delivering quality, keeping commitments, being on-time and under-budget, effective and detailed communications. Managing time is critical, developing and managing tasks efficiently is the key to success. The technology areas of concentration include: Enterprise/Corporate, Wealth Management End-User networks and Building Networking solutions including Wireless LAN, Structured Cabling and Cable Systems and Pathways Public and private transport systems, WAN, Optical systems and emerging technologies such as Switched-Ethernet, LTE, SDWAN, Cloud and Virtualized services Knowledge in related technology areas such as Network Appliance, Video, Voice and Voice over IP (VoIP) solutions, UC and Collaboration services is important Key Responsibilities: 1. Must have the ability to understand and translate business requirements into engineering and/or implementation details. 2. Ability to manage Network technical/engineering/implementation resource tasks and service delivery. This includes FTE/FTC/vendors and partners. 3. The candidate must have excellent client interfacing skills, vendor/third-party resources, strong verbal and written communication skills and ability to work with all levels of management. 4. Candidate should have experience operating with colleagues across different time zones with a flexible approach to working hours (ability to work varied hours and weekends a must) to successfully interact and communicate on a global level if needed. 5. Accountable to manage the “end-to-end” successful technical or solution delivery of assigned tasks partnering with Network engineering/implementation teams, program/project manager or directly with the requestor. 6. Takes direct accountability for the engineering resources and all assigned work tasks. Is accountable for the RQM/Release and Deployment tasks (prior to; up to, during and post the change window through Production Day-One) 7. Develops, tracks, reports, and manages engineering delivery tasks Required Qualifications: - 3+ years’ experience required in Technical role supporting network project/programs - Leadership: be a self-starter, self-directed and shows initiative - Focused on execution, delivery, and commitment to dates. Ability to work in a high-paced environment - Experience with Microsoft Office Suite - Can manage risk; is a good decision maker - Understands the big picture; can relate to the firm’s strategy and actions and how they support our business results - Demonstrates ownership: Is accountable and can influence/hold others accountable (professionally) - Strong written and verbal communications skills. Ability to communicate and influence upward as well as laterally - Organized and detail-oriented - Have a strong technical acumen - Ability to partner with others for the good of the initiative