F&B Supervisor

The Front Office Supervisor plays a crucial role in the hospitality industry by overseeing daily front desk operations and ensuring exceptional guest service. This position is vital for creating a welcoming atmosphere and maintaining high operational standards. Key responsibilities include ensuring guest satisfaction by promptly addressing inquiries and resolving issues. The Supervisor also manages and trains front desk staff, schedules shifts, and conducts performance evaluations to maintain a well-trained team. Operationally, the Supervisor oversees check-in and check-out processes, ensuring accurate handling of reservations and billing while monitoring compliance with hotel standards. Collaboration with other departments, such as housekeeping and maintenance, is essential for seamless service delivery. Candidates typically need a high school diploma, with a preference for a degree in hospitality management, along with previous supervisory experience. Strong communication and organizational skills are essential for success in this fast-paced role. In summary, the Front Office Supervisor is key to enhancing the guest experience by balancing guest relations, staff management, and operational oversight.