Front Office, Guest Service Assistant
RM 1,500 - RM 1,999 / Per Mon
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Responsibilities: 1. Greet and assist guests during check-in and check-out. 2. Manage room reservations and handle inquiries. 3. Process guest payments and provide billing information. 4. Answer phone calls and manage communication channels. 5. Collaborate with other departments for smooth operations. 6. Resolve guest issues and report security concerns. 7. Maintain accurate guest records in the hotel system. 8. Train new staff on check-in/check-out procedures. 9. Ensure a positive guest experience through excellent service. 10. Follow hotel policies and procedures for safety and efficiency.
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