Restaurant Manager (Elmina Lakeside Mall)

• Ensure that all SOPs on quality, service and cleanliness are strictly adhered to • Plan manpower and create weekly schedules. Track attendance of staff in terms of lateness, MC and track AL/PH • Ensure staff discipline in terms of punctuality, staff attitude and hygiene • Provide regular staff training through daily briefings • Motivate and counsel staff where necessary to build and retain a strong team • Ensure sufficient operating equipment (chinaware, napkins, cleaning chemicals etc) • Handle customer complaints and escalate to senior management where necessary • Resolve operational matters in a timely and practical way • Prepare all reports required (daily operational report, attendance report, inventory report etc) on a timely basis • Oversee the day-to-day work operations of the outlets and make sure outlets deliver consistently high level of customer service. • Responsible for ensuring proper and effective operations in adherence to company guidelines and SOPs at all times. • Specific accountabilities for ensuring the outlet’s service systems are operating effectively while overall accountable on outlet operations matters including but not limited to recruitment, training, controls, systems and procedures. • Manage outlet in achieving company goal, sales, manpower, utilities, inventories, food cost and any others matters related to daily operations • Providing operations and leadership to all staff in the outlets and articulating a plan of action with your team to achieve these goals. • Pleasant personality and able to interact well with colleagues and guests.