Call Center - Customer Service

KUHEN ENERGY HOUSE We Are Hiring Vacancy for CUSTOMER SERVICE QUALIFICATIONS: • Diploma or Degree in Marketing, Business or related field • Fresh Graduate are welcome to apply • Willing to learn • Good communication skills • Good Attitude BENEFITS: • Permanent (Full Time) • Overtime Pay • EPF, SOCSO, and EIS • Entitle Leave • Uniform • Career Growth JOB DESCRIPTION: 1. SYSTEM DATABASED • Engages in superior customer service by making information readily available • Registration for new and existing customer • Maintain an up-to-date customer database by entering customer profile details • Working with the sales team to develop targeted sales strategies. • Creating and presenting sales performance reports daily, monthly and yearly. • Maintain financial accounts by processing customer/ patient adjustment payment • Collect cash and handle credit card transactions to process payments for purchase • Ensure work area including shelves and aisles are neat and tidy 2. CLOSE SALE • Working with the sales team to develop targeted sales strategies. • Tracking sales data to ensure the company meets sales quotas. 3. APPOINTMENT • Assist in scheduling customer appointment • Helping in reconfirm with customer after book appointment • Manage large amounts of incoming call 4. SOCIAL MEDIA • Answers questions from customer • Recommend potential product and package or service to customer by collecting customer information and analyzing customer needs • Creates a plan for gaining customers and then retaining them. RESPONSIBILITY: • Responsible for day-to-day customer service matters. • To execute ad-hoc duties when required. • Provide administrative support function to the company. • Maintain and update filing, inventory, mailing, and database systems. • To assist the sales team of the database system. www.kuhenenergyhouse.com [email protected]