QA ENGINEER

Responsibilities :-  Responsible for the customer accounts that are assigned to him/her to ensure that customer satisfaction is met.  Work closely with the other departments concerned on the effective handling of the customer complaints to prevent recurrence.  Closely review and monitor the quality performance of the customer account that is assigned to him/her. Plan, develop and implement the strategies to ensure customer satisfaction.  Assist Department Head in executing the plans and strategies o achieve the department objectives as well as organization quality policy and objective.  Plan, schedule and conduct periodic quality systems and process audit at in-house, suppliers and subcontractors premises to ensure their continuing capability in producing products that are meeting customer requirements / satisfactions.  Closely work with all the departments concerned on the any new project / tooling at the every beginning stage to identify all the potential causes, determine the appropriate controls and corrective actions to eliminate or at least to minimize the frequency of occurrence.  Recommend solution for the improvement of quality, productivity and work efficiency to increase the customer satisfaction.  Perform any jobs as and when requested by the superior. Key Authorities :-  Recommend to stop or on hold production and shipment that may cause customer dissatisfaction.  Take necessary actions on sub-ordinates, discipline.  Request corrective and preventive actions from the responsible department and reject any Corrective Action Report that is inappropriate or in adequate. Min. Competency Requirements :- o Diploma holder at any technical discipline. o Minimum 2 years working experience in QA. For those do not have the academic qualification minimum 3 years working experience at the similar industry is required. o Computer literate. Possess driving license class D.