Voice Data Support Engineer

Responsibilities: * Deployment, installation, testing and commissioning of systems and parts in customers premises. * To carry our preventive and corrective maintenance. * Diagnosing, troubleshooting system & network and solving related hardware or software faults. * Analyse, follow-up and resolve any support enquiries from customers and vendors. * Collaborate with the team to identify, troubleshoot and find resolution for technical problems. * Continuously maintain, improve and share on technical knowledge and explore in new technologies together with the team. * To provide telephone and remote support. * To conduct user and technical training, where applicable. * Able to prioritize and manage few open cases at a time. * Establish a good working relationship with customers. * Able to work outside of normal working hours or weekends occasionally to support operations running 24x7. Requirements: * Mandatory to have own car transport. * Job scope requires extensive travelling within Malaysia. * Diploma or University degree in Computer Science, IT or equivalent. * Strong working and technical knowledge in the telecommunication and computer infrastructure. * Candidate must be independent, have proactive working attitude, passionate in technical skills and results-oriented, and a strong desire to succeed. * Strong communication skills both written and oral in English or Bahasa Malaysia. * Great interpersonal, self-motivated and customer-focused with outgoing personality and analytical mind. * Strong analytical and problem-solving skill. * Fresh graduates are encouraged to apply. * Applicants should be Malaysian citizens.