Customer Services (Freight Forwarder)

Job Scope Customer Service Assistant (Freight Forwarder) is responsible to handle client inquiry in term of quotation, shipping procedure and transport arrangement in sea imports and exports. Job Description • Liaise and negotiate with oversea agents, local agents and clients. • Handle sea freight pricing quotation & operations arrangement. • Open job & key in shipment details in system. • Plan and manage logistics, warehouse, and transportation arrangements. • Liaise with oversea agents and local agents for shipment details, shipping documents, truck & vessel space booking. • To actively track and trace shipments and update clients accordingly. • Ensure all items are marks as per invoice or packing list. • Ensure items are in a good condition and the quantity received as per order. • Prepare customs forms. • Ensure to close all jobs with completed revenue & cost before the closing deadline. • Meet productivity, accuracy, and timeliness targets. • Maintain good, professional working relationship and effective communications with existing and new clients.