CUSTOMER SERVICE

1. Customer Interaction: Respond to customer inquiries via phone, email, or chat in a timely and professional manner. 2.Issue Resolution: Address and resolve customer complaints, issues, and concerns efficiently. 3.Product Knowledge: Maintain a deep understanding of the company’s products or services to assist customers accurately. 4.Order Processing: Assist customers with order placements, cancellations, refunds, or exchanges. 5.Record Keeping: Document customer interactions and maintain accurate records in the CRM system. 6.Feedback: Collect and report customer feedback to improve service quality. 7.Team Collaboration: Work closely with other departments (e.g., sales, technical support) to resolve complex issues. 8.General Office Duties: Perform routine office tasks such as filing, data entry, photocopying, scanning, and answering phones. 9.Correspondence Management: Handle incoming and outgoing mail, emails, and faxes. Ensure that communications are directed to the appropriate personnel or departments. 10.Document Preparation: Prepare, format, and edit documents, reports, and presentations as required. 11.Record Keeping: Maintain accurate records and files, ensuring they are up-to-date and easily accessible. 12.Scheduling and Coordination: Assist in scheduling meetings, appointments, and coordinating travel arrangements for staff as needed. 13.Customer Service: Greet and assist visitors, clients, and employees with inquiries or direct them to the appropriate person. 14.Support to Departments: Provide administrative support to various departments, assisting with specific projects and tasks as required. 15.Compliance: Ensure that all administrative procedures comply with company policies and regulations.