STAFF NURSE (MANDARIN SPEAKER)

• Manage daily clinic flow including patient registration, preparation for operation, visual checking, making appointments, handling patients enquiry and dispensary • Provide eye care consultation to patients, especially on pre and post operation care • Provide consultation on the types of services and packages available • Assist in managing insurance and/or GL cases • Ability to use MEDEX for all patient related matters and ordering or purchasing of stocks and consumables • Provide assistance to Consultant Surgeon in operation theatre and other treatment/surgical procedures • Ensuring clinic is prepared in all aspects for CKAPS license renewal matters • Managing customer care and ensuring exceptional service is provided by the team and keeping customer complaints to a minimal or even none • Involve in problem solving, decision making, assist in and emergency procedures • Performing all month end closing reports and paperwork submission to HQ (if any) • Occasionally involved in marketing events such as road shows, health screenings, etc