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Customer Service(Mandarin Speaker)

Salary undisclosed

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Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issues related to the company’s products. Exceeding customer expectation in terms of customer service & accurate information. Working in a team to achieve the required KPI elements and SLA. Attend and resolve customer/client questions or complaints via phone call, email or live chat. Regularly contacting customers to ensure their experience with a product or service is satisfactory. Direct calls from customers to the appropriate department when necessary. Ensure a positive attitude towards customers at all times. Possess strong understanding of the company's products. Keep records of customer interactions.