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• Be responsible for handling customer complaints, organizing regular QC meetings, and participating in certification audits • Prepare pre-shipment report, weekly report and monthly report • Participate in ISO certification audits, ensuring that all documentation is accurate and filed correctly to maintain compliance • Get involved in the testing of incoming raw materials and promptly provide test results to support production decisions • Follow and enforce all established policies, procedures, and recognized practices to maintain product quality and consistency • Ensure effective implementation and compliance with the ISO 9001 Quality Management System to maintain and improve product quality • Assist in issuing Non-Conformance Reports (NCP) and Corrective and Preventive Action Reports (CPAR) for internal non-compliance issues
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