TELECONNECT

• Familiar with the operations of the hospital to correctly answer and/or route calls to appropriate departments/staff. • Familiar with doctors’ specialties, locality, clinic hours, and booking preferences to efficiently make appointments. • Familiar with basic clinical knowledge in line with basic decision making in booking a specialist appointment. • Attend to all outbound and inbound calls, WhatsApp and Live Chats from external customers using proper telephone / WhatsApp writing etiquette, maintaining a response rate in accordance with agreed standards of performance. • Able to follow through medical queries with scheduling appointments for patients from phone, WhatsApp or upon relevant request. • Facilitate training of new hires and other assigned officers. • Able to handle emergency requests such as ambulance requests efficiently, calmly, and professionally. • Able to research required information using accessible resources. • Maintain attendance, personal appearance, punctuality and adhere to policies mentioned in the Employee Handbook. • Attends all staff meetings / training as and when directed by the department head in effort to pursue personal development of knowledge and skills. • Perform assigned clerical duties when necessary. • Assist superiors as and when needed. • Ensures that all duties are carried out in line with the hospital policy as outlined in the employee handbook. • Performs other duties and tasks as assigned by Senior Manager, Connected Care. • Familiar with Senior Connect packages as well as use of the Remote Patient Monitoring (RPM) devices. • Ensure all customers under Senior Connect are monitored according to the instructions given by the consultants. • Ensure that appropriate measures are taken to escalate vital signs abnormalities to the Superior. • To provide remote support and advice to the customers as and when needed. • To communicate with consultants who have referred the Senior Connect customers as and when necessary. • Able to work shift duty working hours.