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JOB RESPONSIBILITIES -To liaise with customers to identify mechanical problems with a vehicle and suggest corrective measurements. -To liaise with service admin on repair order preparation to disclose service appointment, costing, supplies, and labor required for service and calculating customer’s payment, including deductibles. -Literate on computer software to work on repair orders (RO) and dealer designated system (I-net). -To have good communication and teamwork with sales advisor. -Notifying customers of repairs work progress that will not be completed in scheduled time. -Periodically checking on the progress of the vehicle during servicing and contact customer when technicians discover additional problems: getting customer approval to do additional work and explaining the work performed and the charges being billed. -To get familiar with replacement part stock numbers and prices.
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