Technical & Warranty Support Admin

Job Responsibilities:

What you'll be doing

• Handling incoming customer enquiries and requests related to product warranties
• Processing warranty claims and returns in a timely and efficient manner
• Maintaining accurate records and documentation of all warranty-related activities
• Prepare and submit warranty reports as needed.
• Collaborating with the technical & warehouse delivery team to facilitate warranty repairs and replacements within stipulated time frame.
• Providing excellent customer service and ensuring customer satisfaction
• Assisting with other administrative & operation tasks as required

What we're looking for

• Strong administrative and organizational skills with attention to detail
• Excellent customer service and communication abilities
• Experience in a similar warranty or customer support role, preferably in the retail or technology sectors
• Good understanding of warranty policies and procedures
• Proficient in using relevant software and computer systems
• Ability to work effectively in a team and under pressure

Job Type: Full-time

Pay: RM1,281.46 - RM4,420.41 per month

Benefits:

• Health insurance
• Maternity leave

Schedule:

• Monday to Friday

Supplemental Pay:

• Overtime pay
• Yearly bonus

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Technical Support: 1 year (Preferred)

Language:

• English (Preferred)
• Bahasa (Preferred)

Location:

• Puchong (Preferred)