E-hailing industries (Mandarin Speaker) Customer Service- November Intake
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JOB REQUIREMENTS:
Excellent communication and writing skills in English and Bahasa Malaysia.
Able to communicate in Mandarin since it will be dealing with a Mandarin Speaker.
SPM leavers are encouraged to apply.
Able to work on rotational shifts.
Prior working experience in the call service industry will be an added advantage.
Good problem-solving skills and ability to perform under a high paced working environment.
Age Group: 18-55 years old.
JOB DESCRIPTION:
Handling all inbound calls, live chat and email pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products
Exceeding customer expectation in terms of customer service & accurate information.
Working in a team to achieve the required KPI elements and SLA.
Proficient in computer typing skills
Ability to handle multiple tasks in a fast-paced environment.
Good computer literacy
Job Types: Full-time, Contract
Contract length: 24 months
Pay: Up to RM4,000.00 per month
Schedule:
- Rotational shift
Language:
- Mandarin (Preferred)