Business Solution Executive (IT)
RM 4,000 - RM 5,500 / month
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Client Industry: Manufacturer (Tyre)
Location: Shah Alam
Key Responsibilities:
- Responsible for day-to-day maintenance of the application system in operation and resolving incidents/requests regarding the use of application software and hardware on-site and remotely.
- Partner with business units to follow up on problem resolution and make suitable recommendations for enhanced functionality and security issue resolution.
- Perform data analysis to identify trends, patterns and insights; and develop analytical dashboards and charts that drive informed business decisions.
- Maintain, troubleshoot and upgrade existing hardware and software systems, network equipment and applications.
- Manage hardware inventory and keep track of licensing.
- Troubleshoot and provide Root Cause Analysis and solution on issues, escalate issues to higher level support and close the issues according to given deadline.
- Manage and liaise with external vendors to ensure the service and support are delivered according to the SLA.
- Participate in full System Development Life Cycle including requirement study, design, development, testing, documentation and implementation.
- Author and update documentation including system specification, user manuals and training materials.
- Organize meeting for the purpose of resolving different application needs among different user groups and updating user on the development progress as well as the changes in schedule.
- Constantly educate/change management for all related processes to improve performance/efficiency.
- Adhere to security, compliance and regulated standard under IT policies.
Key Requirements:
- Bachelor’s Degree in Information Science or other IT related qualification.
- Minimum 1-3 years of experience in IT infrastructure and application support.
- Experience with enterprise systems, such as SAP and BI tools, and domain knowledge of Sales, Logistics, and Supply Chain Management are a plus.
- High proficiency in SQL skills, database management and data modelling. Extensive working experience with various data sources.
- Proven good analytical and problem-solving abilities, possess strong interpersonal and excellent communication skills (verbal & written), with an ability to translate data into actionable insights.
- Highly collaborative to work as a team and self-motivated to work independently under minimum supervision in a changing environment.
- Possess own transport and willing to travel nationwide.
- Preferable candidates who can speak mandarin language.
Job Types: Full-time, Permanent
Pay: RM4,000.00 - RM5,500.00 per month
Schedule:
- Monday to Friday
Education:
- Bachelor's (Preferred)
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