Outlet Manager/Assistant Manager (Japanese)

Join Our Team

Key Responsibilities:

• Lead with Vision: Use your communication skills to inspire and guide others, advocating sound decision-making and fostering integrity within the team.
• Customer-Centric Service: Aim to exceed guest expectations by delivering unforgettable experiences, anticipating needs, and refining service processes.
• Build a Cohesive Team: Promote mutual trust, respect, and teamwork among your staff. Lead by example and empower your team to reach new heights.
• Hands-On Supervision: Oversee daily operations, ready to jump in and perform duties when needed to keep the outlet running smoothly.
• Effective Communication: Keep everyone in the loop—regularly update supervisors, peers, and team members through meetings, briefings, and emails.
• Role Model Excellence: Demonstrate professionalism in every aspect of the job, setting a standard for staff to follow.
• Nurture Growth: Coach and develop your team’s skills, providing guidance and feedback to ensure continuous improvement.
• Operational Excellence: Drive daily efficiency, maintain high-quality standards, and ensure the outlet meets customer expectations.
• Motivate and Inspire: Set clear performance goals, provide direction, and monitor progress to ensure peak performance.
• Decision-Making: Analyze situations and provide effective solutions, maintaining a positive impact on daily operations.
• Promote Learning: Identify training needs, create programs, and mentor staff to build their skills.
• Goal-Driven Planning: Set and achieve specific targets to keep operations organized and efficient.
• Maintain Productivity: Uphold high productivity standards and help your team stay focused.
• Align Goals: Coordinate departmental objectives to achieve our mission and ensure smooth, cohesive operations.
• Budget Accountability: Manage costs and meet monthly financial targets.
• Innovate and Market: Plan exciting promotions, infuse creativity into setups and events, and collaborate with marketing to boost the restaurant’s visibility and revenue.

Key Duties:

• Engage with guests, collect feedback, and ensure satisfaction.
• Monitor staffing levels to meet operational and financial targets.
• Ensure the team has the resources they need, from uniforms to equipment.
• Empower staff to deliver excellent service while addressing questions and concerns.
• Resolve guest issues, escalating as needed.
• Lead by example, uphold standards, and ensure performance aligns with expectations.
• Conduct staff training, handle scheduling, and maintain all essential reports.
• Support daily shift operations and manage restaurant standards in the absence of the Outlet Manager.

Job Type: Full-time

Pay: RM3,500.00 - RM4,500.00 per month

Benefits:

• Dental insurance
• Free parking
• Health insurance
• Maternity leave
• Meal provided
• Parental leave

Schedule:

• Afternoon shift
• Day shift
• Early shift
• Holidays
• Weekend jobs

Supplemental Pay:

• Overtime pay
• Yearly bonus

Experience:

• Japanese: 3 years (Required)