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Customer Service Executive | Fashion Retail Project| November Intake

  • Full Time, onsite
  • AGENSI PEKERJAAN SKILLSET SDN. BHD.
  • Petaling Jaya, Malaysia
RM 2,500 - RM 3,000 / Per Mon

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JOB REQUIREMENTS:

- Excellent communication and writing skills in English and Bahasa Malaysia.

- SPM leavers are encouraged to apply.

- Prior working experience in the call service industry will be an added advantage.

- Good problem solving skills and ability to perform under a high paced working environment.

- Age Group: 18-55 years old.

JOB DESCRIPTION:

- Handling all inbound calls and live chat pertaining to customer general enquiries, complaints, comments, feedback, and other raising issues related to the company's products.

- To exceed customers' expectations in terms of customer service and accurate information.

- Work in a team to achieve the required KPI elements and SLA.

- Report on customer feedback and complete call logs and reports.

Job Types: Full-time, Contract
Contract length: 24 months

Pay: RM2,500.00 - RM3,000.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental Pay:

  • Performance bonus

Education:

  • STM/STPM (Preferred)