Facility Coordinator

Date onboard: 13th Nov

Location: Southpoint Tower Mid Valley City, Lingkaran Syed Putra, 59200 Kuala Lumpur

Position: Facilities Coordinator

Salary Offered: RM3500

The Customer Experience Associate is cross-trained and operates across a wide variety of tasks and workplace services but is not limited to;

General Customer Service

• Meet and greet visitors proactively, with a professional greeting and smile

• Guide visitors to the relevant waiting lounge or meeting room and inform host of the visitor’s arrival

• Answer the phone with a professional corporate greeting within 3 rings

• Manage individual and group inboxes responding to email queries promptly

• Proactively develop and manage Client relationships in ensuring that excellent customer experience is achieved

• Comply with the client’s requirements and actively review customer’s feedback with the WPL to enhance the overall customer experience on site

Concierge Desk

• Issue and collection of access passes for employees and visitors using the agreed registration system

• Maintain the front of house/reception area and adjacent services such as meeting rooms, waiting areas, entrances, collaboration space, kitchen, and lounge areas to a high standard of presentation

• Maintain and update relevant processes and guidelines to a central SharePoint location

• Maintain an up to date list of BHP employees including (name, email, telephone, locker number and floor location)

• Manage the requirement for inductions & photos for all new employees and store in central SharePoint

• Provide content for the workplace newsletter articles and provide information relating to the Concierge space to inform employees

• Ensure Concierge Desk coverage is in line with building operating hours agreed roster

Help & Support

• Manage all requests regarding car park, floor locker, exercise locker and end of trip facilities promptly ensuring relevant systems are updated as required

• Log tenancy and workplace related issues promptly via the agreed process and system

• Direct visitors and provide solutions for their requirements as it relates to the workplace

• Ensure service deliverables are met as per agreed SLA & KPI

• Be responsive and problem solves on issues raised by the client, escalate the issues to WPL when additional follow-up is required

• To undertake floor inspections as per contractual requirements or as and when requested by WPL

• Understand BHP’s business units and their community, be pro-active in resolving workplace queries  Support with Regional activities as directed by the WPL

• Ensure compliance with Client’s policies and procedures

Meetings & Events

• Provide effective support and guidance to employees on the location and workplace guidelines for meeting rooms

• Assist employees to access information relating to the booking of an appropriate event space and associated catering and beverage services for events

• Assist with building tours and provide support with specialized room set-up/pack downs including the engagement of additional workplace support as required

• Assist employees to access guidelines and procedures relating to the use of meeting room technology (AV/Polycomm) and assist with presentation set ups including connecting laptops, video and audio conferences using your basic understanding of in room technology as required  Helps with the coordination and reset of the spaces as required

Distribution

• Collect, sort and deliver courier, newspaper, subscriptions, and mail items from / to designated area at scheduled times

• Coordinate the delivery of bulk deliveries such as marketing materials and ad-hoc stationery items by directing external delivery representatives to applicable storage areas

• Assist with the engagement of courier services as required

Support with topping up and arrangement of supplies as and when directed by WPL

Job Type: Contract
Contract length: 2 months

Pay: From RM3,500.00 per month

Benefits:

• Health insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you comfortable working in contract role? Renewed monthly basis.

Education:

• Bachelor's (Preferred)

Experience:

• Facilities Manager: 2 years (Preferred)