Team Leader Insurance

RM 4,000 - RM 5,500 / Per Mon

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Team Leadership:

Lead and manage a team of insurance agents, providing mentorship and support to drive performance and morale.
Set clear objectives and key performance indicators (KPIs) for team members, regularly monitoring their progress.
Conduct performance evaluations, coaching sessions, and development plans for team members.

Operational Oversight:

Ensure compliance with local regulations and company policies within the insurance sector.
Oversee daily operations to maintain high service standards and efficiency.
Identify opportunities for process improvement and implement best practices to enhance team productivity.

Customer Relationship Management:

Promote a customer-centric approach, ensuring team members deliver exceptional service to clients.
Address escalated customer inquiries and complaints effectively, working towards timely resolutions.
Collaborate with cross-functional teams to support complex cases and enhance customer experience.

Training and Development:

Develop and deliver training programs for team members to enhance product knowledge and sales techniques.
Keep the team updated on industry trends, regulatory changes, and emerging best practices.

Reporting and Analysis:

Prepare and present regular reports on team performance metrics, customer feedback, and operational outcomes.
Analyze data to identify trends, challenges, and opportunities for improvement within the team.

Job Type: Full-time

Pay: RM4,000.00 - RM5,500.00 per month

Benefits: