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Customer Service - English Speaker (Insurance Industry)
RM 4,000 - RM 4,700 / Per Mon
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This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.
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Duties:
- Attend to customers and intermediaries enquires and service requests received across all communication channels, e.g phone, e-mail, web-chat, Facebook and walk in service counter.
- Deliver delightful service experience by providing accurate and timely response that meet our targeted service turnaround time.
- Comply with relevant regulations, internal guidelines, and procedures.
- Support the business in achieving its financial goals and objectives
- Manage customers’ complaints and feedback, escalate where necessary and collaborate with various internal stakeholders to achieve a fair outcome and resolution.
- Support corporate projects & initiatives, and any tasks assigned.
Requirements:
- Education: A diploma holder or higher is preferred.
- At least 2 years of experience in customer service, sales support or contact centre functions in life or General insurance industry.
- Must have experience in Insurance industry
- Communication skills: Excellent verbal and written communication skills are essential for a customer service representative.
- Knowledge in life and general insurance
Job Type: Permanent
Pay: RM4,000.00 - RM4,700.00 per month
Schedule:
- Monday to Friday
- Rotational shift
- Weekend jobs
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