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Customer Service - English Speaker (Insurance Industry)

RM 4,000 - RM 4,700 / Per Mon

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This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


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Duties:

  • Attend to customers and intermediaries enquires and service requests received across all communication channels, e.g phone, e-mail, web-chat, Facebook and walk in service counter.
  • Deliver delightful service experience by providing accurate and timely response that meet our targeted service turnaround time.
  • Comply with relevant regulations, internal guidelines, and procedures.
  • Support the business in achieving its financial goals and objectives
  • Manage customers’ complaints and feedback, escalate where necessary and collaborate with various internal stakeholders to achieve a fair outcome and resolution.
  • Support corporate projects & initiatives, and any tasks assigned.

Requirements:

  • Education: A diploma holder or higher is preferred.
  • At least 2 years of experience in customer service, sales support or contact centre functions in life or General insurance industry.
  • Must have experience in Insurance industry
  • Communication skills: Excellent verbal and written communication skills are essential for a customer service representative.
  • Knowledge in life and general insurance

Job Type: Permanent

Pay: RM4,000.00 - RM4,700.00 per month

Schedule:

  • Monday to Friday
  • Rotational shift
  • Weekend jobs
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