J
Customer Service
RM 2,100 - RM 2,800 / Per Mon
Apply on
Availability Status
This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.
Original
Simplified
Industry: E-hailing platform
Open to SPM/Fresh Graduates
Responsibility
- Handling all inbound calls, Email, and Live Chat pertaining to customer general inquiries, complaints, comments, feedbacks and other raising issue related the company’s services.
- To exceed customer’s expectation in terms of customer service & accurate information.
- Work in a tea, to achieve the required KPI elements SLA.
- Act as phone support for food delivery app.
- Provide customer support for problems and questions of the orders, delivery or payment.
- Respond to customer questions or resolve problems related to their orders, delivery or payment.
- Review and approve request for booking cancellations or refunds.
Requirements
- Applicants with SPM level qualification and above are welcome
- Proficient in English and BM is required for this position (Read, Speak, Type)
- Have no issue to work on 24 Hours Rotational Shift (9 hours per shift including 1 hour break time)
- Willing to commit on 5.5 days work per week (2 Rotational off day)
- Willing to work on weekend or/and public holidays based on shift arrangement.
- Able to start working on 2 October 2024
- Have no issue to be fully work based at Nusajaya, Johor Bahru
Benefits
- Monthly Salary: RM2,100 Basic Salary + KPI allowance up to RM400 + Night Shift allowance up to RM300
- EPF and SOCSO
- 12 Annual Leave + 14 Medical Leave
- FREE Shuttle Service (Free 24/7 Shuttle Van- KIP Mart Tampoi, Shell Sri Skudai, Aeon Taman Universiti, RIM A, Petronas Gelang Patah, Nusa Height, City Square, KFC Larkin Sentral)
- Career Advancement Program
- Well established Cafeteria with variety of food choices
- One month paid training provided
Job Types: Full-time, Fresh graduate
Pay: RM2,100.00 - RM2,800.00 per month
Schedule:
- Rotational shift
Similar Jobs