Executive - Customer Service (Native Korean speaker)
Salary undisclosed
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• Handling inbound calls, email, chat to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products. • Demonstrates ownership of every customer interaction to achieve successful first time resolution on all contacts. • Works with multiple technology applications and features to resolve customer contacts. • Problem faced are related to Mobility Services (Refund, Amend, Exchange, ID problem, system Issue and etc.) • To exceed customers expectation in terms of customer service & accurate information. • Work in a team to achieve the required KPI elements and SLA. *Project (H-Mono)
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