Network Customer Service (Freight Forwarding)
RM 2,500 - RM 3,800 / Per Mon
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This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.
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- Attend agent's inquiries and quote them.
- Target to increase business volumes year on year with incentive scheme provided by company.
- Oversee job files generated by agents and make sure service meets agent's expectations.
- Build relationship with agents (phone, mail, visits) and go and attend meetings / conferences with agents if requested by management.
- Monitor shipments until job is closed. Management considering to implement SMARTSHEET monitoring for agents too.
- Provide related instructions to overseas agent + On Time MY operations; make sure such instructions are being applied.
IMPORT: receive pre-alert, make sure they are in order, then pass to operation for handling with instructions EXPORT SEA: place booking to shipping lines / consolidator and pass the job to operations for handling with instructions.
- EXPORT AIR: place instructions to operations for booking & handling.
Quotation from local vendors (carriers, haulage, warehouse, etc...): contact directly vendors for quotations
- Vendor's selection coming from Management (LM + MR).
Job Types: Full-time, Permanent
Pay: RM2,500.00 - RM3,800.00 per month
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