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Network Customer Service (Freight Forwarding)

RM 2,500 - RM 3,800 / Per Mon

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This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


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  • Attend agent's inquiries and quote them.
  • Target to increase business volumes year on year with incentive scheme provided by company.
  • Oversee job files generated by agents and make sure service meets agent's expectations.
  • Build relationship with agents (phone, mail, visits) and go and attend meetings / conferences with agents if requested by management.
  • Monitor shipments until job is closed. Management considering to implement SMARTSHEET monitoring for agents too.
  • Provide related instructions to overseas agent + On Time MY operations; make sure such instructions are being applied.

IMPORT: receive pre-alert, make sure they are in order, then pass to operation for handling with instructions EXPORT SEA: place booking to shipping lines / consolidator and pass the job to operations for handling with instructions.

  • EXPORT AIR: place instructions to operations for booking & handling.

Quotation from local vendors (carriers, haulage, warehouse, etc...): contact directly vendors for quotations

  • Vendor's selection coming from Management (LM + MR).

Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM3,800.00 per month