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Jobs or company...

Lead Agent - Air Export, Customer Service

RM 2,200 - RM 3,000 / Per Mon

Apply on

Indeed MY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

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The Company

Our client is a listed and well-established global logistics company with global footprints across many markets and offers a wide range of logistics solutions. They are supported by more than 18000 employees globally, with strong network in 6 continents, and leading-edge technology.

Reporting to the Air Export Supervisor and Manager, the Lead Agent - Air Export Customer Service will be based in Penang.

The Lead Agent, Air Export Customer Service will be responsible:

  • Ensure accurate and timely freight process flow and data entry into the operating system.
  • Meeting customer service standards and interact in arranging their international import shipments
  • To comply to all regulations and procedure at all times.
  • Ensure to follow all customers standard operating procedures as per the DLSOP.
  • · Understanding the department process flow and constantly looking for areas of improved efficiency.
  • Monitor shipment reports to ensure customer satisfaction
  • Build and maintain strong relationship with customers.
  • Overseas communications
  • Daily review Stat 1, operational reports and updating event codes with the team
  • Audit files and work on a team on meeting KPI Standards and Operating Process Standards.
  • Assist the manager and supervisor in responding to request.
  • Participate in the transition of new business/ update to existing business
  • Assist in retention calls and complete customer reviews to document in the CRS.
  • To promote productivity tools (e.g., using edoc and edoc treeview, export database and process management)
  • Open to implementing new system changes and enhancements.
  • Be involved and suggest system/process improvements.

The Requirements:

  • 2 years of industry specific qualification (country specific)
  • Hazardous Materials Certification (preferred)
  • Good market and product knowledge.
  • Effective interpersonal skills and communication skills.
  • Pro-active and Strong Organizational Skills
  • Fluent in English.

Only shortlisted candidates will be notified.

Job Types: Full-time, Permanent

Pay: RM2,200.00 - RM3,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Education:

  • Bachelor's (Preferred)

Experience:

  • Air Freight: 2 years (Preferred)
  • Export: 2 years (Preferred)
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