Head of Medical Lab Customer Service

RM 2,000 - RM 2,500 / Per Mon

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Job Requirements:

Minimum qualification: Diploma or higher in Medical Laboratory Science or a related field (preferably with a background in medical lab operations).
Strong leadership qualities, with a pleasant and approachable character.
Excellent communication and interpersonal skills, with the ability to build and maintain client and doctor relationships.
Detail-oriented and organized, with a high level of accuracy in managing tasks.
Proven ability to work well under pressure and handle complex customer service challenges.
Previous experience in customer service, lab management, or a related field is highly desirable.

Job Responsibilities:

Oversee and manage the Customer Service Department, ensuring prompt and professional handling of all client and doctor inquiries.
Coordinate and manage courier services, ensuring timely and accurate sample collection and delivery.
Supervise and ensure the accuracy of lab test requisitions and requests, including the verification of pre-analytical processes.
Lead a team in performing pre-analytical sample processing and ensure compliance with laboratory protocols.
Monitor customer service performance, identify areas for improvement, and implement strategies to enhance service quality.
Liaise with other departments, including laboratory personnel and logistics, to ensure seamless communication and service delivery.
Develop and implement customer service policies and procedures to improve client satisfaction and streamline operations.

Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM2,500.00 per month

Benefits: