Billing Executive

Job Duties

A. Administrative

1. Maintains the billing and cashiering functions of the hospital to ensure that the functions are carried out smoothly and all internal controls are observed.

2. Perform timely and efficient counter services including registration, admission, and discharge process according to the department Policies & Procedures

3. Perform financial counselling to patients for admission: deposit, payment procedures, covered and uncovered items etc

4. To ensure proper documentation related to patient and guarantor during admission

5. To ensure patient deposit is up to date and being collected efficiently to minimise credit risks

6. To ensure accurate charges on all inpatient bills and make query to related department for any charges that seem odd or has irregular quantity

7. To monitor and follow-up all outstanding bills and to ensure collection is made before the due date

8. To prepare debtors aging every month end for management review

9. To manage patient refund according to the Hospital Policies & Procedures

10. To prepare corporate bills eg Perkeso, PMCare, AIA for submission through portal and email

11. Process billing for services and items provided by doctors and hospital, ensuring accuracy and adherence to billing guidelines

12. Follow up on outstanding bills, resolving billing issues to ensure prompt payment

13. Communicate and explain to patients regarding their billing inquiries

14. To perform any other duties assigned by Superior and Manager from time to time

15. To ensure compliance to Finance Department policies and procedures

B. Resource Management

1. Create, maintain, and keep an accurate and complete record of documents and correspondence.

2. Manage and maintain contacts database to ensure it is up-to-date.

3. To take necessary action to ensure job knowledge is constantly updated to meet professional organizational needs.

C. Facilities Management

1. Responsible to ensure adequate facilities and equipment are available that will enable the department to achieve its objectives.

2. Ensures department meets environment of care requirements on an ongoing basis.

D. Quality Assurance Program

1. Responsible for ensuring provision of high quality performance in the department

2. Develops, initiates, monitors and evaluates quality indicators related to front office management.

3. Reports quality outcomes to appropriate hospital and Medical Staff committees.

E. Training

1. Oversees planning, conducting and coordinating of in-service education, training and on the job training as when necessary.

F. Service Delivery

1. Cultivates exemplary patient/customer service throughout organization.

2. Leads the team in implementing process improvement initiatives to enhance the services delivery standards of the division.

3. Helping patient to understand on some of the insurance product plan i.e plan i.e. co-payment how and when it is being applied and what would be the estimated room difference they need to pay for room upgrading etc.

4. Initiates predictive billing i.e. room upgrades, room difference, explaining on the exclusions and upfront collection etc.

5. Advise patient/family members on the estimated procedural deposit during pre-admission. Educate patient/family members on the cost if complication sets in.

6. Assisting patient on payment plan (i.e. pre-planned installment).

7. Performs financial clearance function including collection while patient is in the ward which includes monitoring of daily top up deposits.

8. Follow up on assigned accounts to ensure follow through on the sources of potential payors identified.

9. Identify and assist patients who are unable to pay their estimated liability prior to treatment or who have an existing balance (outstanding). This assistance includes identifying all sources of potential payors including i.e. Employee Provident Fund, Bakti, JPA, Socso, Public donations, charitable organization, NST, Sin Chew Jit Poh, Yayasan and their employer, insurance (private) and other government bodies, if any.

Minimum Skills, Knowledge & Abilities (including licensure, certification and other job-related credentials)

Education / Professional Qualifications

1. Diploma in Business Management or equivalent

2. Billing or Credit control experience in healthcare environment

Professional Experience / Minimum Requirements

1. Good knowledge of written and spoken English

2. Working knowledge of the computer is essential

3. Good professional typing skill

4. Good interpersonal skills

Remuneration:

According to qualifications and experience. We provide attractive remuneration package; inclusive of basic salary, SOCSO, EPF, allowances, annual bonuses, personal accident and medical insurance plan. High performance and committed team members will expect an attractive remuneration packages and excellent career advancement paths.

If you are the talent that we are looking for and you think you can help us to get closer to our vision, we would like to meet with you. You need to act and apply to us now. Tell us how your past achievements prepare you an exciting and promising career with US!

Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM3,000.00 per month

Benefits:

• Free parking
• Health insurance
• Opportunities for promotion
• Professional development

Schedule:

• Day shift
• Monday to Friday
• On call

Supplemental Pay:

• Performance bonus
• Yearly bonus

Education:

• STM/STPM (Required)

Experience:

• Hospital Setting: 1 year (Preferred)

Expected Start Date: 10/01/2025