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Customer Support (Prefer Mandarin Speaker)

Salary undisclosed


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  • Respond promptly to customer inquiries and troubleshoot technical issues via phone, email or chat
  • Provide accurate and helpful information to customers, guiding them through the resolution of their problems
  • Maintain detailed records of customer interactions and follow up on open issues
  • Escalate complex issues to the appropriate team or management
  • Contribute to the continuous improvement of our customer support processes and procedures
  • Collaborate with cross-functional teams to enhance the overall customer experience
  • Minimum 2 years of customer support or call centre experience, preferably in the IT or technology industry
  • Strong problem-solving and analytical skills to quickly identify and resolve customer issues
  • Excellent communication and interpersonal skills, with the ability to provide a positive and empathetic customer experience
  • Proficient in English and Bahasa Malaysia, both written and verbal. In addition, being proficient in Mandarin will be an advantage
  • Ability to work in a fast-paced, dynamic environment and handle multiple tasks simultaneously
  • Passionate about providing exceptional customer service and contributing to the team's success
  • Competitive salary and benefits package
  • Opportunities for career development and growth
  • Supportive and collaborative working environment
  • Health and wellness initiatives to promote work-life balance
  • EPF, SOCSO