GUEST SERVICE ASSOCIATE (F&B)

DUTIES & RESPONSIBILITIES

• Ensures customer satisfaction by courteously greeting customers and promptly escorting them to their seats
• Exhibits knowledge of all items on the menu list.
• Presents menus, suggests daily specials.
• Takes customer's order.
• Clears table throughout dining experience using proper methods for removing dishes, glassware and silverware.
• Processes customer restaurant bills promptly and accurately.
• Cleans tables, chairs and floor area.
• Assists service team as necessary to meet or exceed guest expectations
• Acquires a working knowledge of hotel, in-house facilities and local information to respond to customer questions in these areas. Promote all other services the hotel provides.
• Informs supervisor/manager of any customer dissatisfaction.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Performs other duties required to provide the service brand behavior and genuine hospitality

Job Type: Full-time

Pay: RM1,700.00 - RM1,900.00 per month

Benefits:

• Additional leave
• Gym membership
• Health insurance
• Maternity leave
• Meal provided
• Opportunities for promotion
• Professional development

Schedule:

• Rotational shift

Supplemental Pay:

• Overtime pay