Duty Manager (NIGHT AUDIT)

JOB DESCRIPTION

JOB TITLE : DUTY MANAGER

REPORTS TO : FRONT OFFICE MANAGER

REQUIREMENT

• At least 2 year(s) of working experience in the related field is required for this position
• Versatile in Bahasa and English (verbal and written)
• Familiar with OPERA system
• Services oriented, have a sense or urgency and task accomplishes
• Good communication skills and able to work in shift and long hours
• Pleasant and good customer skills and team work oriented
• Have basic computer skills

DUTIES & RESPONSIBILITIES

1. Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s.

2. Assists in VIP’s arrival departure in absence of guest relation officers.

3. Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.

4. Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.

5. Assists in sending guest messages or faxes.

6. Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows

7. Perform on rotation shift that include morning, afternoon, night Shift or in between as per operation needed.

8. Assists in handling room lock problems.

9. Prepares and checks for VIP’s arrival and escorts guests to rooms.

10. Co-ordinates with all departments concerned in order to maintain Front Office functions properly.

11. Operates the front office computer system in order to assist front office Team.

12. Checks group department, fit and ensure switchboard makes appropriate wake up calls.

13. Handles guest complaints and other related problems and reports on the Assistant Manager’s log book.

14. Assists reception, business center, cashier, concierge and bell captain during busy time.

15. Answers guests inquires, handles complaints and attend to the needs of the guests.

16. Approves and sign for allowances, rebates etc., as required by Front Office Cashier.

17. Authorizes charges to be made for late departures and/or compliments on them.

18. Motivates and maintains good staff relations.

19. Maintains and be guided of hotel policy on credit/lost and found hotel guests properties.

20. Follows up in credit check report, liaise with credit manager.

21. To responsible for front office operation during the absence of Assistant Front Office Manager / Front Office Manager (HOD).

22. To discuss all matters that needed to follow up with the next shift Manager.

23. Arranged the working schedule for the front office attendants and submit to Assistant Front Office Manager for front office manager (HOD) approval.

24. Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behavior, discusses problems that encountered on this point with front office manager, assistant front office manager and their shift leaders.

25. Assigns and re-schedule Duty roster for all Front desk staffs in absent of AFOM/ FOM.

26. Assist the Assistant Front Office Manager/ Front Office Manager with recruiting, managing, training and developing the Front Office team.

27. Act in accordance with policies and procedures when working with front of house equipment and property management systems.

Job Type: Full-time

Pay: RM2,500.00 - RM3,000.00 per month

Benefits:

• Health insurance
• Maternity leave
• Meal provided
• Opportunities for promotion
• Parental leave

Schedule:

• Holidays
• Rotational shift
• Weekend jobs

Supplemental Pay:

• Yearly bonus

Application Question(s):

• Can you work during Public Holiday or weekends?
• How much your salary expected?
• Do you have any health issue?

Experience:

• duty manager: 2 years (Preferred)

Language:

• English (Required)