Officer - Reservation (Fresh Graduate)

Duties and Responsibilities include the following:

• Monitor and support booking, reservation under chauffeur service Check availability of fleet and sales agent upon enquiry.

• Oversee the day to day management of the chauffeur unit, ensuring drivers are assigned job efficiently and maintaining high service standards.

• Manage a diverse pool of drivers, ensuring they adhere to company policies and service protocols.

• Provide support, guidance, and motivation to maintain high morale.

• To communicate closely with reservation department and retail stations for booking enquiry and fleet availability to ensure smooth communication between the office, drivers and clients, optimizing scheduling and bookings.

• Act as point of contact for customer enquiries related to the chauffeur service, ensuring timely responses and resolution of issues.

• Support the manager in ensuring drivers are well-trained in customer service, driving and grooming standards.

• Track driver performance and provide feedback to improve service quality and customer satisfaction.

• Address and resolve any operational challenges related to the chauffeur service.

• Provide regular updates and reports to the manager on the performance and progress of the chauffeur unit.

• Participating in exhibitions, events, networking, conferences, meetings, and industry events in order to expand business opportunities and enhance products and services.

• Accountable to any other responsibilities as and when assigned by the superior.

Requirements:

• Possess at least Diploma in Business Administration, Customer Service or related field.

• Minimum of 2-3 years related experience in customer service, with prior experience in managing people and operations in a service-oriented environment. Experience in chauffeur or transport service is a plus.

• Strong people management abilities, particularly in working with and motivating people such as drivers.

• Excellent interpersonal and communication skills, with the ability to interact effectively with both customers and employees at all levels.

• Possess a customer-first attitude and the ability to ensure high satisfaction levels.

• Familiarity with chauffeur services, including industry standards, customer expectations and operational logistics.

Job Type: Full-time

Pay: RM1,600.00 - RM2,300.00 per month

Benefits:

• Dental insurance
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Monday to Friday

Supplemental Pay:

• Overtime pay
• Yearly bonus

Ability to commute/relocate:

• Shah Alam: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma/Advanced Diploma (Required)

License/Certification:

• D / DA Driving License (Required)