Executive, Customer Service Telesales
RM 2,500 - RM 3,000 / Per Mon
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About You
CARSOME is on the hunt for a talented and experienced Telesales Representative, for our Customer Service Department. We need a self-driven individual with effective communication and negotiation skills. Your responsibilities include and not limited to identifying potential customers, assisting the end-to-end customer experience journey, and closing the
deal.
Your Day-to-Day
- Perform Outbound calls to potential customers available in CARSOME’s Internal database to persuade and convince them to make online booking payment for their preferred CARSOME cars.
- Delivers scripted sales talks to describe services or products to potential customers.
- Attend customer inquiries by providing accurate information regarding CARSOME’s used car business, product & service offerings.
- Proactively persuade customers to reschedule appointments that have been cancelled.
- Proactively inform customers of ongoing deals and promotion.
- Deliver a high level of customer satisfaction.
- Contributes to teamwork by achieving relevant results.
- Uphold high standards of prudence and discretion in processing and maintaining customer interaction records and account details using CARSOME tools provided.
Your Know-How
- Education Level – A high school qualification or equivalent.
- Proven experience as Telemarketer or similar sales role with a minimum 1-year experience.
- Able to work under a fast phase environment.
- Have a positive mindset, sales-oriented person.
- Candidate with high integrity in values, prior professional experience in automotive industry preferred but not
- compulsory.
- Candidate must be willing to work alternate 6 days, Public Holiday & Weekends.
- Strong English & Bahasa Malaysia verbal and written communication skills.
Job Type: Full-time
Pay: RM2,500.00 - RM3,000.00 per month
Benefits:
- Additional leave
- Dental insurance
- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
Schedule:
- Rotational shift
Supplemental Pay:
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus
Education:
- STM/STPM (Preferred)
Experience:
- Telemarketing: 1 year (Preferred)
Language:
- Mandarin (Preferred)
- Bahasa (Preferred)
- English (Preferred)
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