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Customer Insights Executive

RM 3,000 - RM 4,000 / month

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We’re looking for a dynamic Customer Insights Executive to analyze customer behavior, manage social media interactions, and ensure a seamless connection between our brand and its audience. This role involves acting as the brand's voice across platforms, delivering timely and impactful responses, and using data-driven insights to enhance customer experience and engagement strategies. Responsibilities:

    -Analyze customer feedback comments, engagements, to understand customers behaviour -Provide regular reports to stakeholders on performance metrics like response times, satisfaction, and sentiments to showcase community health and recommend improvements. -Respond to comments, messages, and user-generated content in a timely manner. -Monitor and engage with our social media communities on platforms such as Facebook, Instagram, TikTok, LinkedIn, X (Twitter), and YouTube. -Develop and execute community engagement strategies. -Collaborate other departments to create engaging content that fosters community growth. -Manage online reputation and escalate issues or concerns to the appropriate internal teams.