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IT Infrastructure Associate

RM 3,050 - RM 3,700 / Per Mon

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  • Responsible for maintaining computer systems within a business setting. Duties include installing computers and other hardware, updating or repairing existing systems and troubleshooting problems with hardware & software.
  • Provide technical support to an organization’s employees and customers.
  • Duties and responsibilities typically include the following:

- Paying close attention to the user’s description of their computer problem and asking questions to identify the problem and determine how to solve it.

- Training users on how the use of new hardware or software.

- Testing and evaluating the organization’s computer network.

- Troubleshooting network problems and individual user hardware or software problems.

- Setting up or repairing computer hardware and other associated devices such as printers and scanners,

  • Works under minimum Supervision. Seeks approval from others on matters outside of job/role scope. Receives instruction on specific assignment objectives and possible solutions
  • Prepare and maintain system documentations, examining records and reports, operating practices.
  • Support and participate in IT projects and reviews, including preparation and response to security reviews.
  • Support the meeting room equipment’s & telephony (IP phone).
  • Maintain and repair computer systems for users across departments.
  • Work closely with other IT personnel to troubleshoot hardware problems and install new equipment.

Knowledge/ Skills/ Competencies:

  • Strong knowledge on computer setup & troubleshooting
  • Strong knowledge on printers setup & troubleshooting
  • Strong knowledge on Windows OS, Microsoft Office & etc
  • Knowledge on Scanner, RF Gun, Photocopy machine
  • Knowledge on Active Directory & share folder setup & support
  • Knowledge on IT security tools such as antivirus & vulnerability system, computer encryption tool
  • Knowledge on Inventory Management (CMDB)
  • Knowledge on Software & Licensing
  • Knowledge on endpoint network troubleshooting
  • Knowledge on meeting room equipment’s & telephony (IP Phone)
  • Communication/ listening/ customer service/ problem-solving/ analytical skills.

Education & Experience:

  • IT Diploma with 6 years experience and above or
  • IT Degree with 0 - 3 years experience.

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM3,050.00 - RM3,700.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • 13th month salary
  • Overtime pay
  • Performance bonus

Application Question(s):

  • What is your expected salary?
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