IT Infrastructure Associate
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- Responsible for maintaining computer systems within a business setting. Duties include installing computers and other hardware, updating or repairing existing systems and troubleshooting problems with hardware & software.
- Provide technical support to an organization’s employees and customers.
- Duties and responsibilities typically include the following:
- Paying close attention to the user’s description of their computer problem and asking questions to identify the problem and determine how to solve it.
- Training users on how the use of new hardware or software.
- Testing and evaluating the organization’s computer network.
- Troubleshooting network problems and individual user hardware or software problems.
- Setting up or repairing computer hardware and other associated devices such as printers and scanners,
- Works under minimum Supervision. Seeks approval from others on matters outside of job/role scope. Receives instruction on specific assignment objectives and possible solutions
- Prepare and maintain system documentations, examining records and reports, operating practices.
- Support and participate in IT projects and reviews, including preparation and response to security reviews.
- Support the meeting room equipment’s & telephony (IP phone).
- Maintain and repair computer systems for users across departments.
- Work closely with other IT personnel to troubleshoot hardware problems and install new equipment.
Knowledge/ Skills/ Competencies:
- Strong knowledge on computer setup & troubleshooting
- Strong knowledge on printers setup & troubleshooting
- Strong knowledge on Windows OS, Microsoft Office & etc
- Knowledge on Scanner, RF Gun, Photocopy machine
- Knowledge on Active Directory & share folder setup & support
- Knowledge on IT security tools such as antivirus & vulnerability system, computer encryption tool
- Knowledge on Inventory Management (CMDB)
- Knowledge on Software & Licensing
- Knowledge on endpoint network troubleshooting
- Knowledge on meeting room equipment’s & telephony (IP Phone)
- Communication/ listening/ customer service/ problem-solving/ analytical skills.
Education & Experience:
- IT Diploma with 6 years experience and above or
- IT Degree with 0 - 3 years experience.
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM3,050.00 - RM3,700.00 per month
Benefits:
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
Application Question(s):
- What is your expected salary?