Customer Service - Johor Bahru

Key Responsibilities:

· Customer Interaction: Greet all incoming calls professionally and answer a timely manner.

· Order Management: Process and key in all orders using the Customer Service and Traffic Control system efficiently.

· Dispatch Coordination: Arrange pick-up orders and coordinate with relevant couriers for timely dispatch.

· Shipment Reception: Receive and log Lodge-In shipments from customers accurately.

· Tracing and Follow-Up: Enter tracing details into the Intranet system and ensure all tracing tasks are performed promptly, with regular customer updates until issues are resolved.

· Pre-Alert Handling: Arrange and follow up on all pre-alerts until issues are resolved.

· Reverse Charge Requests: Manage and follow up on reverse charge requests until resolved.

· Problem Shipments: Coordinate with shippers to resolve issues related to problem shipments.

· Reporting: Complete all required reports for management or relevant department timely, including daily cash and credit collection reports.

· Office Maintenance: Ensure the customer service area is tidy and clean, and manage filing efficiently.

Qualifications:

· SPM or Diploma qualification with a minimum of 1 year of experience in the courier service industry preferred.

· Excellent interpersonal and communication skills, proficient in computer applications.

· Ability to work independently with minimal supervision, under pressure, and in a multitasking environment.

Please contact Encik Saiful at Key Responsibilities:

• Customer Interaction: Greet all incoming calls professionally and answer a timely manner.

• Order Management: Process and key in all orders using the Customer Service and Traffic Control system efficiently.

• Dispatch Coordination: Arrange pick-up orders and coordinate with relevant couriers for timely dispatch.

• Shipment Reception: Receive and log Lodge-In shipments from customers accurately.

• Tracing and Follow-Up: Enter tracing details into the Intranet system and ensure all tracing tasks are performed promptly, with regular customer updates until issues are resolved.

• Pre-Alert Handling: Arrange and follow up on all pre-alerts until issues are resolved.

• Reverse Charge Requests: Manage and follow up on reverse charge requests until resolved.

• Problem Shipments: Coordinate with shippers to resolve issues related to problem shipments.

• Reporting: Complete all required reports for management or relevant department timely, including daily cash and credit collection reports.

• Office Maintenance: Ensure the customer service area is tidy and clean, and manage filing efficiently.

Qualifications:

• SPM or Diploma qualification with a minimum of 1 year of experience in the courier service industry preferred.

• Excellent interpersonal and communication skills, proficient in computer applications.

• Ability to work independently with minimal supervision, under pressure, and in a multitasking environment.

Please contact Encik Saiful at 012 -794 5756 for further information for further information

Job Types: Full-time, Permanent

Pay: RM1,650.00 - RM2,200.00 per month

Benefits:

• Health insurance
• Maternity leave
• Parental leave
• Professional development

Supplemental Pay:

• Commission pay
• Overtime pay