F&B Operations Manager

Job Summary

We are seeking a dynamic and experienced Operations Manager to oversee the daily operations of our multiple F&B outlets. The ideal candidate will have a proven track record in managing similar business models, ensuring operational efficiency, maintaining high standards of customer service, and driving revenue growth.

Key Responsibilities

• Oversee the day-to-day operations of all F&B outlets, ensuring smooth and efficient functioning.
• Lead, mentor, and develop outlet managers and their teams to achieve operational excellence and foster a positive work environment.
• Monitor and analyze the performance of each outlet, implementing strategies to improve efficiency, profitability, and customer satisfaction.
• Ensure compliance with company standards, health and safety regulations, and local laws. Conduct regular audits and inspections.
• Prepare and manage budgets, control costs, and optimize resources to achieve financial targets. Analyze financial reports and make data-driven decisions.
• Uphold and enhance the company's reputation by maintaining high standards of customer service. Address and resolve customer complaints and feedback effectively.
• Oversee inventory management, including ordering, stock control, and minimizing wastage.
• Collaborate with the marketing team to develop and implement promotional activities and events to drive sales and increase customer engagement.
• Manage relationships with suppliers and negotiate contracts to ensure the best terms and quality of products and services.
• Stay updated with industry trends and competitor activities. Identify and implement innovative practices to enhance operations and customer experience.

Qualifications

• Minimum of 5 years of experience in operations management within the F&B industry, preferably managing multiple outlets.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
• Strong leadership and team management skills.
• Excellent organizational and multitasking abilities.
• Proficiency in financial management and reporting.
• Exceptional problem-solving and decision-making skills.
• Strong communication and interpersonal skills.
• Knowledge of health and safety regulations.
• Ability to work in a fast-paced and dynamic environment.

Grow with us and be part of our culture. Shortlisted candidate will be expecting a call from our team within two (2) weeks.

Click the “APPLY” button now.

Job Type: Full-time

Pay: RM4,000.00 - RM6,000.00 per month

Benefits:

• Health insurance
• Professional development

Schedule:

• Monday to Friday
• Rotational shift
• Weekend jobs

Supplemental Pay:

• Overtime pay