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About Swisslog
Swisslog is shaping the future of intralogistics. As part of the KUKA Group, we are the forefront of technology that is changing the world. Serving some of the biggest and most exciting brands across the globe, we're a team working together to transform intralogistics with smart minds and fresh perspectives. With our flexible, robotics and data-driven automated solutions, we are powering the supply chain and taking the industry forward.
Are you looking for an exciting new challenge - one where you can really make a difference? Are you passionate and keen to share your expertise internationally? Step forward and discover Swisslog! We are offering a talented individual the opportunity to join our incredible team and get the most of their potential - could it be you?
Objectives
The incumbent shall be responsible for onsite customer support service after completion of project implementation. He shall provide the service as agreed and expected by our customers. He shall try all his best to bring a system operation up and running in a reasonable time, which should be as short as possible. He will ensure adherence to all the relevant instructions and technical standards and help customer to keep the systems in good working condition.
Make an impact
- Provide regular inspection maintenance service on site.
- Must try the best to recover the system in the shortest reasonable time.
- Must respond to Customers’ concern and complaints in an adequate manner.
- Must have a sense for customer’s requirements and proactive thinking to turn the requirement into action.
- Must have an open eye for new investments the customers may undertake and communicate back the information to level 2 support team and account manager.
- Providing Support to Customers for the system installed (during and after office hours)
- Single point of contact between customer and back office level 2 support team located in Malaysia.
- Assist in commissioning and deployment during project implementation phase, provide on site assistance
- Record incident / problem in CMMS.
- Adequate trouble-shooting skill and has the capability to rectify the problem individually before engage level 2 support.
- Support customer spare parts handling / inventory.
Bring to the team
- At least a Degree holder in Mechanical /Electrical /Controls Engineering or equivalent.
- Minimum 3 year of working experience preferably in Electrical / Mechanical equipment support and maintenance of industrial /process equipment.
- Has hand on experience to resolve electrical and mechanical problem.
- Independent and able to work under pressure, over time and odd hours to resolve problem on site.
- Proactive with a strong customer and team focus.
- Working experience in automated material handling system with PLC knowledge is an added advantage but not essential.
- Possess adequate trouble shooting skill and capability to provide training if needed.
- Proficiency in English & Bahasa Malaysia (both oral & written).
- Computer literate with good knowledge in using Microsoft Office applications (e.g. MS Excel).
- Good level of health and fitness and to be able to work safely at height.
- Efficient time management
- Compliance to Safety regulation.
- Required to work in shift according to standby time table.
