Banking Customer Service Officer (SG Market) KLCC area

Job Responsibilities:

• Identify and resolves customer inquiries/issues accurately via phone / email / live chat.
• Completes accurately the necessary documentation to manage customer complaints, issues and subsequent solutions.
• Responsible for identifying and escalating customer issues to the appropriate department.
• Maximizes opportunities to up sell or cross-sell Bank’s products and services whenever to meet customer’s needs.
• Updates customer data and other relevant information into the relevant systems (as required) accurately..

Job Requirements:

• At least a recognized Diploma with 2 years of working experience OR SPM / STPM or equivalent certificate holders with at least 5 years of work experience in CS
• Fresh Degree holders are welcome to apply as training is provided.
• Strong customer service mindset with good communication and excellent problem solving skills.
• Possess good communication skills (verbal and written English), additional Mandarin verbal ability is preferred
• Ability to work on a 24/7 shift including weekends and Public Holidays on rotational basis
• Earliest shift start at 6am, latest shift end by 3am
• 9.5 hours per shift including 1 hour break (additional 0.5 hours comfort break)
• 5.5 days per week (Mon-Fri 8.5 hours & Sat 5 hours, 2 off day maybe split)
• 1 month classroom training (Mon – Fri, 9am – 6.30pm) Mandatory attendance

Interview Process:
Submission of CV & documents > Online Assessment > Interview > Shortlisted > Offer > Pre-employment check & medical check > Onboard

Remuneration Package:

• Basic is up to RM4,000 or negotiable depending on experience
• RM3200 for fresh degree holder
• RM350 per month Shift Allowance
• RM500 Bonus upon confirmation (1 time off)
• Transport Allowance (Start before 7am/ End after 12am)
• Quarterly KPI Incentive
• OT Meal Allowance Claimable
• Insurance & Medical Coverage included dependent
• 21 days of annual leave
• 14 day medical leave
• Dental & Optical RM400 per annum
• Performance bonus and salary review in March

Job Type: Full-time

Pay: RM3,000.00 - RM4,500.00 per month

Benefits:

• Maternity leave
• Meal allowance
• Professional development

Schedule:

• Rotational shift

Supplemental Pay:

• Overtime pay
• Performance bonus

Application Question(s):

• What's your expected salary?
• What's your current salary?
• How old are you?
• Are you willing to work rotational shift in KLCC area?

Education:

• STM/STPM (Required)

Experience:

• full-time work: 1 year (Preferred)

License/Certification:

• SPM cert or pass SPM (Required)