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What is JavaScript?

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Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
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  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
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  4. Scroll down and click on JavaScript.
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Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

Senior Service Escalation Specialist (Up to RM4400) near Ampang Park

RM 3,500 - RM 4,400 / Per Mon

Apply on

Indeed MY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified
  • As a Service Escalation Specialist, you are responsible for recovering and resolving negative customer service experiences and regaining customer loyalty.
  • Communicate with customers professionally and empathetically to address their concerns and provide timely resolutions (where applicable).
  • Investigate feedback thoroughly to understand the root cause and identify areas for improvement.
  • Document all interactions and resolutions accurately (in customer relationship management, CRM).
  • Analyse complaint trends and provide insights to management for continuous improvement of services and processes.
  • Stay updated on company policies and services to provide accurate information to customers.

Work Hour: Shift rotation, Monday to Friday, coverage is from 7:00am to 12:00am (4 shifts arrangement - 7:00am, 9:00am, 10:00am and 2:30pm)

Work Location: KLCC Area (near Ampang Park LRT station)

Key Requirements:

  • Must have Minimum SPM Level with 5 years working experience
  • Call handling experience
  • At least 1 year experience of complaints management / manager call back / customer service
  • Proficiency in Microsoft office (Word & Excel), Complaints management & Good Analytical Skills
  • Good to have: Cards related product knowledge & Mandarin Speaker

Process: Submission of CV & documents > Online Assessment >Online Interview > Shortlisted > Offer > Pre-employment check & medical check > Onboard

Remuneration Package:

  • Basic is up to RM4,400 depending on experience
  • 21 days annual leave
  • RM350 per month Shift Allowance
  • Quarterly Incentive Payout - Max RM1800
  • Insurance & Medical Coverage included dependent
  • Dental & Optical RM400 per annum
  • Performance bonus

Job Type: Full-time

Pay: RM3,500.00 - RM4,400.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental Pay:

  • Overtime pay
  • Performance bonus

Application Question(s):

  • What is your current salary?
  • What is your expected salary?

Experience:

  • complaints management / manager call back: 1 year (Preferred)

Language:

  • and write Mandarin (Preferred)
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