Field Service Supervisor

Join a team recognized for leadership, innovation and diversity

Field Service Supervisor

Bangsar South, Kuala Lumpur

Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.

Make the Best You.

Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and benefit from an inclusive environment that rewards performance and celebrate achievements.

Join Us and Make an Impact.

We are currently seeking a Field Service Supervisor to join Bangsar South, Kuala Lumpur office.

Position Summary:

• The purpose of the role is to assist team members in delivery of work to customer sites, meeting individual AOP (Annual Operation Plan) revenue and margin
• Responsible for servicing customer sites and meeting contractual obligations and KPI, maximising customer satisfaction and minimising customer site downtime by providing exceptional support.
• Responsible for ensuring high quality delivery of services to Honeywell’s clients through assisting in the management of the technical team and sub-contractors.
• Ensuring effective management of work load, improvement of processes and systems, technician and sub-contractor management, verification of works, client liaison and escalation, financial forecasting and control of jobs including administering of variations and associated invoicing/project progress claims, and working with other areas within Honeywell to deliver high quality service.

Key Responsibilities:

Technical

• Support Field Service Leader on day to day customer and operational requirements. (e.g. coordination of team tasks, team metrics management, KPI management).
• Relevant experienced in project management of service projects and small works including high level of management of customer and ensuring project milestones are achieved.
• Deliver proactive and measurable outcomes from Data Analytics for our customers on building performance and interrogation of building system and Drive outcomes for building users and building performances
• Knowledge in computer skills for set-up of servers, workstations, Internet Connectivity and networking in support of Connected Services
• Design and configuration of BMS, FAS, HVAC, CCTV, Access Control, Security and Third Party Systems. This includes the system design, controller programming and head end server, graphics configuration and central/network set-ups
• Technical consulting, design and implementation support to the service business and customers. This includes pre-sales support to the account team and technical lead on projects.
• Service and maintenance of BMS,FAS, CCTV & Security systems and third party equipment (as per trade expertise).
• Fault Diagnosis/technical support on HVAC, CCTV, Access Control, Security, and Third Party, IT Networking & Cyber Security Systems.

Customers

• Contract Retention
• Ensuring customer satisfaction through direct liaison with client representatives, customers and service recipients, Customer surveys and NPS targets.
• Site audits.
• Achievement, measurement and comprehensive reporting to Field Service Leader of performance indicators and site service objectives and use analytics technology such as the Customer Portal/Dashboards to drive delivery
• Effectively meet customer needs, build productive customer relationships and take responsibility for customer satisfaction.
• Ensuring delivery of value to Honeywell clients and customers.
• Attend and contribute to Account Planning sessions.

Health, Safety and Environment

• Ensure Playbook activities are completed each month.
• HSE assessments are carried out and updated annually for all contracts and projects.
• HSE Safety Plans are available at sites as required.
• Attend and participate in all HSE team meetings.
• Report safety observations (SOS)
• Carry out hazard and risk assessments for all tasks as per company policy and procedures.

Financials

• Assist with the financial control according to agreed budgets and plans.
• Forecast financials monthly and analyse throughout the month.
• Utilize the output of Analytics technology to proactively identify and provide estimate material cost and quantities for reactive works and pass on information required to price job to key and service accounts manager
• Estimates materials costs and quantities and ordering parts.
• Assist Service Operations Manager with outstanding debt recovery and under-billed projects.
• Generation of small work quotations including execution of works.

Quality

• Development and maintenance of site-specific documentation and quality assurance information as instructed by the Service Manager.
• Investigate trends, identify issues and work to provide solutions for customer based on Analytics Service offerings.
• Ensure team documentation is current and participate in internal and external audits as required.
• Ensuring team compliance to KPIs

WE VALUE

• Advanced degree
• Previous industry experience
• Excellent communication skills
• Demonstrated ability to influence at varying levels across the organization
• Demonstrated ability to operate independently
• Ability to use experience to appropriately apply the established standards
• Demonstrated ability to effectively manage a team
• Previous customer service experience

Additional Information

• JOB ID: HRD247113
• Category: Customer Experience
• Location: UOA Corporate Tower, Avenue 10, The Vertical,,Bangsar South City, No. 8, Jalan Kerinchi,Kuala Lumpur,WILAYAH PERSEKUTUAN,59200,Malaysia
• Exempt