Service Desk Associate
RM 3,000 - RM 4,000 / Per Mon
Original
Simplified
- Perform remote troubleshooting through diagnostic techniques and by asking pertinent questions related to issue.
- Fulfill the assigned change requests per established processes and documentation.
- Escalate unresolved issues to the next level of support personnel and ensure accuracy of the details provided.
- Follow-up and update customer status and information.
- Ensuring all calls are attended.
- Prepare daily report to management.
- Fresh graduates are welcome to apply.
- Graduated with a Diploma/Bachelor’s Degree in Computer Science or IT - related field.
- Working knowledge of ITIL and its application within a Command Center environment.
- 1 to 2 years of experience in IT service and support operations. Has prior experience in providing remote support for other countries will be added advantage.
- Possess a working knowledge of Microsoft Windows XP/7/10, Microsoft Office, O365, Active Directory, Hardware & Software Troubleshooting.
- Basic to intermediate understanding of networking technologies involving LAN/WAN, firewall and proxy.
- Must be able to write, read and communicate fluently in Mandarin, Bahasa Malaysia & English.
- Able to work on shift (8am to 8pm shift, 8pm to 8am shift) and public holidays to support end users based in other countries.
- Flexible Spending: Enjoy flexibility in spending on wellness activities such as gym memberships, health screenings, and more.
- Professional Development: Access to professional membership subscriptions to support your career growth.
- Casual Work Attire: Work in a comfortable, casual dress code that promotes a relaxed work environment.
- Convenient Location: Working location is easily accessible, directly linked with Subang Jaya LRT and KTM station.
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