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Service Desk Associate

RM 3,000 - RM 4,000 / Per Mon


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  • Perform remote troubleshooting through diagnostic techniques and by asking pertinent questions related to issue.
  • Fulfill the assigned change requests per established processes and documentation.
  • Escalate unresolved issues to the next level of support personnel and ensure accuracy of the details provided.
  • Follow-up and update customer status and information.
  • Ensuring all calls are attended.
  • Prepare daily report to management.
  • Fresh graduates are welcome to apply.
  • Graduated with a Diploma/Bachelor’s Degree in Computer Science or IT - related field.
  • Working knowledge of ITIL and its application within a Command Center environment.
  • 1 to 2 years of experience in IT service and support operations. Has prior experience in providing remote support for other countries will be added advantage.
  • Possess a working knowledge of Microsoft Windows XP/7/10, Microsoft Office, O365, Active Directory, Hardware & Software Troubleshooting.
  • Basic to intermediate understanding of networking technologies involving LAN/WAN, firewall and proxy.
  • Must be able to write, read and communicate fluently in Mandarin, Bahasa Malaysia & English.
  • Able to work on shift (8am to 8pm shift, 8pm to 8am shift) and public holidays to support end users based in other countries.
  • Flexible Spending: Enjoy flexibility in spending on wellness activities such as gym memberships, health screenings, and more.
  • Professional Development: Access to professional membership subscriptions to support your career growth.
  • Casual Work Attire: Work in a comfortable, casual dress code that promotes a relaxed work environment.
  • Convenient Location: Working location is easily accessible, directly linked with Subang Jaya LRT and KTM station.