Manager, Quality Improvement

Leads and Coordinates Quality Initiatives

• Develops and coordinates an Annual Plan of Quality Management Activities for the approval by the Academic Quality Committee (AQC)
• Leads and coordinates new Quality Improvement Initiatives which supports the university’s quality strategic plans to achieve high impact and significant improvements in organizational performance.
• Develops and coordinates Staff Quality Awareness and Development Programmes

Reviews the Quality Management System

• Continually reviews the Quality Management Policies, Guidelines and Procedures for the university, in consultation with stakeholders for the approval by AQC, Senate or Management Committee (MC) in order to keep abreast of best practices
• Drives operational excellence and identifies opportunities for improvement
• Fosters relationships with stakeholders to ensure compliance with organisational quality policies and systems

Coordinates Management Reviews

• Works with the Deputy Vice-Chancellors, Pro Vice-Chancellors, Registrar, Deans, Head of Departments and relevant stakeholders to develop performance improvement targets for quality, service, and efficiency of the organization.
• Oversees and monitors the development and implementation of the quality management programmes including the ISO 21001, ISO 45001 and ISO/IEC 17025 and report to the respective management review meeting
• Monitors performance by gathering relevant data and producing analysis reasoning, interpretation, while identifying patterns and essential issues.
• Acts as the Secretary of the Academic Quality Committee to ensure efficient running of meetings as per the remit.

Maintains Self-Accreditation Processes

• Maintains the accreditation and curriculum change processes of the programmes which are not governed by professional bodies to ensure that it is timely and meets the expected outcomes
• Leads and coordinate the nomination and management of the IMU Panel of Assessors who are responsible to review the documentations on the accreditation and proposal of curriculum changes

Internal Quality Assurance

• Oversees the Management of ISO 21001, ISO 45001 and ISO 17025 Internal Audit
• Leads and coordinates the Professional Education Advisory Committee (PEAC) Annual Programme & Thematic Reviews and ensures that recommendations of closing the loop are tabled at AQC
• Secretarial Support for Academic Council (AC) recommendations to ensure closing of loop

Supervisory and training

• Supervises employees who facilitate quality improvement, plan for Staff Development and Succession Programme, manage Staff Performance and Disciplinary matters.
• Trains IMU staff in quality assurance processes

Budget

• Develops the PEAC and QIU annual budget
• Controls planning, scheduling, and procedural change in order to achieve and maintain efficient, cost-effective processes.

Reports

• Prepare reports on the state of quality in the university for Senate, the Board of Governors and other bodies as required.

• Relevant tertiary qualifications.
• At least 5 years of work experience in quality management, preferably in tertiary educational area and at senior officer level.
• At least three years of work experience on academic programme accreditation, monitoring and review.
• Demonstrate knowledge of ISO Quality Management Standards.
• Demonstrate knowledge in policies, practices and regulations that regulate the quality management in Higher Education.
• Ability to conduct an internal audit, and to lead an Internal Audit team.
• Certified Lead Auditor.
• Ability to understand and interpret basic statistics.
• Strong leadership and management skills including financial management skills.
• Highly developed interpersonal communication skills in order to negotiate and liaise directly with senior staff on operational matters.
• Excellent verbal, written and interpersonal skills.