HR Service Delivery Associate ( Japanese Speaker N3)

Job Descriptions:

* To provide quality customer service in response to inquiries received be the main contact for the customer in handling a question or problem and keeping the customer updated with timely and frequent updates as to the progress of resolving the issue.

* Works towards possessing in-depth knowledge of system behavior.

* Accurately handles processing of transactions related to new hire, terminations, personal and job changes.

* Resolves complex inquiries and requests that are escalated through other support groups within HRSS.

* Conducts or assists with complex issues, transactions and policy interpretation to resolve issues, recommends solutions and assists with facilitation of resolution.

* Ensures actions are in compliance with Company policies and procedures and to local, state, and federal employment law.

* Participates in and contributes to special assignments and projects as needed.

* Facilitates background investigations and other due diligence activities

* Coordinates candidate referral payments

* Performs data entry and maintenance in various company systems to ensure accurate candidate identification

* Provides navigational support to Recruiters, Managers on Workday system

* Provide quality customer service in response to inquiries made via phone or e-mail from Candidates, Employees, Hiring Managers, and Internal Business Partners

* Uses procedures, policies, knowledge database and other reference materials to fulfill job duties

* Handles cases with customer service techniques defined in Training Modules for Talent Acquisition.

Skills , Qualities, Behavior Guide:

1. Skilled with Microsoft Excel, Word, Powerpoint

2. Prefer experience with Workday and ServiceNow system

3. Attention to details, skilled at monitoring cases to ensure actions are carried out at the required timelines is essential. Meeting case turnaround times.

Working Hours:

8am to 5pm

* Fluent in spoken and written Japanese language. Able to demonstrate Japanese language proficiency Level at N2 or N3 level based on the Japanese Language Proficiency Test.

* 1+ year of diverse cross-functional HR experience as a strong performer within a large organization will be an added advantage.

* Ability to adapt to a rapidly changing environment.

* Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio).

* Excellent verbal communication including proper grammar, tone, and a clear speaking voice to ensure solid communication with the customer via phone and in person.

* Excellent written communication skills including proper grammar and correct sentence structure to document cases in the case management system and communicate with customers and employees via email.

Level 17, SunwayGeo Tower, Menara Sunway, Subang Jaya, Selangor

Job Types: Full-time, Contract
Contract length: 12 months

Pay: Up to RM10,000.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Monday to Friday